Warranty Policy

ALTJUDYTHORNE LLC wants customers to feel confident when purchasing reusable Gatorade bottles through our independently operated retail website. This warranty policy explains the circumstances under which an eligible reusable bottle may receive warranty assistance when a genuine manufacturing or material problem develops during normal, intended use. The coverage described here applies to qualifying products purchased through our store and is subject to the conditions, limitations, and requirements outlined in this policy.

ALTJUDYTHORNE LLC is an independent retailer that offers authentic products from selected brands. Our business is independently operated and is not affiliated with, owned by, sponsored by, endorsed by, or operated by Gatorade. This policy describes the warranty support available through our retail operation and should not be understood as an official manufacturer warranty issued by Gatorade or PepsiCo.

Warranty Period and Eligible Products

Qualifying reusable bottles purchased through our store may be considered for warranty coverage for three years beginning on the original purchase date. The warranty is generally available to the original purchaser and is intended to cover genuine defects in materials or workmanship that arise when the product is used for its intended purpose and maintained according to applicable care instructions.

Products that may be eligible include Gx Bottle, Gx Stainless Bottle, GX Jug, Gx Smart Bottle, Gatorade Custom Bottle, Gatorade Stainless Bottle, Gatorade Rookie Stainless Bottle, Gatorade Insulated Bottle, and Gatorskin Bottle. Actual eligibility can depend on the specific item purchased, the circumstances of the reported problem, proof of purchase, and whether replacement products or components are available.

Warranty coverage is designed for manufacturing-related issues rather than ordinary changes that naturally occur through use. Reusable bottles may develop minor cosmetic marks, surface wear, fading, or other signs of everyday use over time. Such changes do not automatically indicate that the product contains a material or workmanship defect.

Starting a Warranty Claim

Customers who believe their reusable bottle has a qualifying defect should contact ALTJUDYTHORNE LLC customer support during the applicable warranty period. Customers are encouraged to reach out before throwing away the bottle or attempting to repair, modify, disassemble, or replace any component themselves.

To review a claim, our team may request the customer’s name, contact information, purchase documentation, and a detailed explanation of the reported problem. Photographs can also be useful and may be requested to help determine the condition of the bottle and understand the nature of the issue.

Acceptable proof of purchase may include an order confirmation, receipt, or other documentation demonstrating that the product was purchased through our store. Supplying complete and accurate information at the beginning of the process can help our team evaluate the request more efficiently.

Once a warranty inquiry has been received, ALTJUDYTHORNE LLC will assess the information provided to determine whether the reported condition appears consistent with a qualifying warranty issue. In some cases, additional photographs, product information, or an inspection of the bottle or affected component may be necessary before a final decision can be made.

Available Warranty Remedies

If a manufacturing or material defect is determined to qualify under the applicable warranty, the resolution will depend on the specific product, the type of defect, and the availability of suitable replacement components or merchandise.

When practical, replacement parts may be supplied to restore the bottle to usable condition. Replacement components may differ slightly from the original component in color, finish, appearance, or other cosmetic characteristics. Such differences do not necessarily prevent a replacement from being considered an appropriate warranty remedy.

If providing individual replacement parts is not a practical solution, ALTJUDYTHORNE LLC may offer a replacement bottle of the same model when available. If the original model cannot reasonably be supplied, a comparable product may be considered. The specific remedy will be determined after reviewing the individual circumstances of the warranty request.

This policy is intended to provide assistance for legitimate manufacturing and material defects. It is not a general product satisfaction guarantee. A customer deciding that they no longer prefer a particular bottle’s size, appearance, color, design, style, or other characteristics does not by itself create a warranty claim.

Conditions Not Covered

The warranty does not generally cover ordinary deterioration resulting from regular use. Cosmetic conditions such as scratches, scuffing, dents, chipped finishes, surface marks, or similar damage caused by drops, impacts, contact with other objects, or everyday handling are normally outside the scope of warranty protection.

Problems resulting from misuse, accidents, neglect, abuse, improper handling, or use in a manner inconsistent with the intended purpose of the bottle are also excluded. Warranty coverage may not apply to damage caused by unsuitable cleaning practices, failure to follow care instructions, improper storage, exposure to inappropriate conditions, or other forms of maintenance that do not follow the product’s recommended use guidelines.

A bottle that has been altered, modified, improperly taken apart, repaired without authorization, or otherwise changed from its original condition may not qualify for warranty service. Lost or stolen products are not considered manufacturing defects and therefore are not covered under this policy.

Customers should keep the affected bottle and relevant packaging available while a claim is under review. If the product has already been discarded or is otherwise unavailable for examination, the claim may not be capable of being verified. In certain cases, ALTJUDYTHORNE LLC may ask the customer to return the product or a specific component for evaluation before determining the appropriate warranty resolution.

Customized and Personalized Bottles

Personalized or customized products may have additional considerations because their appearance or specifications can depend on information submitted by the customer during checkout. Customers should carefully review all personalization details before placing an order.

If a customized bottle arrives with an error caused by the retailer, manufacturing process, or fulfillment operation, customers should notify us promptly. We may request order details, photographs, and other supporting information to determine the source of the problem and whether it represents a qualifying manufacturing or fulfillment issue.

If the problem results from information incorrectly entered or supplied by the customer, the issue may not be considered a manufacturing defect. Each situation will be reviewed individually based on the order record, the customization information provided, the condition of the product, and the circumstances described by the customer.

Warranty Restrictions

Warranty remedies are generally limited to an eligible replacement part, repair-related solution, replacement product, or another remedy that ALTJUDYTHORNE LLC determines to be appropriate under the applicable warranty terms.

To the extent permitted by applicable law, ALTJUDYTHORNE LLC does not assume responsibility for indirect, incidental, special, or consequential losses associated with use of the bottle or the handling of a warranty request. This warranty is intended for the original purchaser and is not generally transferable to another individual.

Proof of purchase may be required before warranty eligibility can be confirmed. The warranty period will generally be calculated from the original purchase date shown by the available purchase documentation.

Independent Retailer Disclosure

ALTJUDYTHORNE LLC is an independent retailer providing authentic products from selected brands, including Gatorade products. We operate separately from Gatorade and are not affiliated with or operated by Gatorade.

Gatorade brand names, trademarks, logos, product names, and related intellectual property belong to their respective owners. Our independent retail business is responsible for customer service relating to purchases made through our website. The warranty support described in this policy applies to our independent retail operation and should not be represented as a manufacturer warranty directly issued by Gatorade.

Customer Support and Contact Information

Customers who need help with a reusable bottle warranty concern may contact ALTJUDYTHORNE LLC using the information below.

ALTJUDYTHORNE LLC

1640 W 6TH ST
LAS ANIMAS, CO 81054
US

Email: gatoraderetailer@gmail.com

Phone: 1-800-698-7541

When submitting a warranty request, customers are encouraged to provide complete order information, product details, a description of the issue, and photographs when available. Having sufficient information can help our customer service team evaluate the request more efficiently and determine what assistance may be appropriate.

Warranty eligibility is determined based on the applicable coverage period, the condition of the product, available proof of purchase, the nature of the reported problem, supporting evidence, and the circumstances in which the issue occurred.

Nothing in this policy is intended to eliminate, reduce, or override consumer rights that cannot legally be excluded under applicable law. Where mandatory consumer protections or other legally enforceable rights apply, those rights remain available notwithstanding the limitations described in this warranty policy.